Shipping Policy
Effective Date: January 1, 2025
Address: 135 Amber Ln, Somerset, Pennsylvania
Contact Email: info@greenluis.com
Greenluis is committed to ensuring timely and reliable delivery of your orders. This Shipping Policy provides details on shipping options, costs, delivery times, and procedures for addressing shipping-related issues.
Shipping Methods
Greenluis partners with reputable carriers to offer a range of shipping options, including standard, expedited, and international shipping. The available shipping methods and associated costs will be displayed at checkout based on the weight, dimensions, and destination of your order.
Processing Times
Orders are processed within 1–3 business days after payment confirmation. Custom or bulk orders may require additional processing time, which will be communicated to the customer at checkout or via email.
Delivery Estimates
Standard shipping within the United States typically takes 5–7 business days. Expedited shipping options, such as two-day or overnight delivery, are available for an additional fee. International shipping times vary based on the destination country and customs clearance processes.
Tracking and Notifications
Once your order ships, you will receive an email containing a tracking number and instructions for monitoring your shipment. Customers can track their packages directly on the carrier’s website.
Lost or Damaged Packages
If your package is lost, damaged, or delayed during transit, please contact Greenluis customer support within 48 hours of the scheduled delivery date. For damaged items, include photos of the packaging and the product to facilitate the resolution process. Greenluis will work with the carrier to investigate and provide a replacement or refund.
Customs and Duties
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping fees calculated at checkout.
Address Changes
Once an order has been placed, changes to the shipping address can only be made if the order has not yet been processed. Additional fees may apply for address changes after the package has shipped.
Policy Updates
Greenluis reserves the right to update this Shipping Policy to reflect changes in shipping rates, carrier partnerships, or customer feedback. Updates will be posted on our website and take effect immediately.