Sales Policy
Effective Date: January 1, 2025
Address: 135 Amber Ln, Somerset, Pennsylvania
Contact Email: info@greenluis.com
At Greenluis, we are committed to ensuring a transparent and fair sales process for every customer. This Sales Policy outlines the terms and conditions that apply to purchases made through our platform, covering everything from pricing to stock availability.
Pricing and Promotions
All prices displayed on Greenluis.com are listed in United States Dollars (USD) and are exclusive of applicable taxes, shipping fees, and other potential charges. Taxes are calculated at checkout based on your shipping address and applicable state or regional tax laws. Promotions, discounts, and special offers are subject to specific terms, including duration, applicable products, and limitations on use. Promotional codes must be entered during checkout to be applied, and they cannot be combined with other discounts unless explicitly stated.
While we strive to ensure that all pricing information is accurate, errors may occur. In such cases, Greenluis reserves the right to cancel orders placed for items listed with incorrect prices. If such an error is discovered after payment, we will notify the customer promptly and provide the option to proceed with the correct price or receive a full refund.
Product Descriptions and Availability
Greenluis is committed to providing accurate product descriptions, including specifications, images, and usage guidelines. However, minor variations may occur due to manufacturing changes or display differences. All product dimensions, weights, and colors are approximate unless explicitly stated. If you have specific questions about a product, we encourage you to contact customer support before making a purchase.
Stock availability is updated in real time to reflect current inventory. However, in rare cases, an item may become unavailable after your order has been placed. If this occurs, Greenluis will notify you promptly and offer one of the following options:
- Substituting the product with a similar item, subject to your approval.
- Placing the item on backorder with an estimated delivery date.
- Providing a full refund for the unavailable item.
Order Placement and Confirmation
When you place an order on Greenluis.com, you will receive an email confirmation containing the details of your purchase, including item descriptions, prices, taxes, and shipping fees. This confirmation email serves as acknowledgment of your order and does not guarantee acceptance or shipment. Greenluis reserves the right to cancel or modify orders at its discretion in cases such as suspected fraud, incorrect pricing, or stock shortages.
Payment Terms
All orders must be paid in full at the time of purchase using approved payment methods. Payment is securely processed through third-party payment gateways that comply with PCI DSS standards. Greenluis does not store credit card information directly on its servers.
Cancellations and Modifications
You may cancel or modify your order within 24 hours of placement by contacting our customer service team. After this period, changes may not be possible if the order has already been processed or shipped. If you need to update shipping information after your order has shipped, additional fees may apply depending on the carrier’s policies.
Returns and Refunds
For details regarding returns and refunds, please refer to our Refund and Returns Policy.
Customer Support
Our customer service team is available to assist you with any questions or concerns about your purchase. Contact us at info@greenluis.com or call (814) 445-2103 during business hours.
Policy Updates
Greenluis reserves the right to update this Sales Policy to reflect changes in business practices, legal requirements, or customer feedback. Updates will be posted on our website and will take effect immediately upon publication.