Payment Policy

Effective Date: January 1, 2025
Address: 135 Amber Ln, Somerset, Pennsylvania
Contact Email: info@greenluis.com

Greenluis is dedicated to providing a secure and seamless payment experience for all customers. This Payment Policy explains the terms and procedures associated with completing transactions on Greenluis.com.

Accepted Payment Methods

Greenluis accepts a variety of payment methods to ensure convenience and flexibility for our customers. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Digital payment platforms, including PayPal, Apple Pay, and Google Pay, are also supported. For bulk or wholesale orders, customers may arrange payment through direct bank transfers by contacting our customer service team.

Secure Payment Processing

All payment transactions on Greenluis.com are encrypted using Secure Sockets Layer (SSL) technology to ensure the confidentiality and security of your information. Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for cardholder data. Greenluis does not store credit card information on its servers, and all sensitive data is processed through secure third-party gateways.

Payment Authorization and Capturing

When you place an order, your payment method will be authorized at checkout, which may result in a temporary hold on the funds. The full amount will only be captured once your order is processed and ready for shipment. In the event that an item is unavailable, the captured amount will be adjusted accordingly, and any excess hold will be released.

Failed Payments

If a payment is declined, your order will not be processed. You will receive a notification with instructions for resolving the issue, such as verifying card details or using an alternative payment method. Orders with unresolved payment issues will be automatically canceled after 3 business days unless resolved.

Refunds for Payment Errors

Greenluis will promptly address payment errors, including duplicate charges or incorrect billing amounts. Refunds for such issues are processed within 5–7 business days and issued to the original payment method. Customers are encouraged to contact support at info@greenluis.com if they encounter any billing discrepancies.

Recurring Payments

For subscription services or memberships offered by Greenluis, recurring payments will be processed automatically on the agreed-upon billing cycle. Customers will be notified of upcoming charges, and subscriptions can be canceled at any time to avoid future billing.

Chargebacks and Payment Disputes

If you dispute a payment or initiate a chargeback through your bank or card issuer, Greenluis will temporarily suspend your account until the matter is resolved. Customers are encouraged to contact Greenluis directly to resolve disputes before escalating to their financial institution.

Updates to Payment Policy

Greenluis reserves the right to update this Payment Policy at any time. Changes will be communicated via email or website notices and will take effect immediately upon publication.